5 tips on dealing with a change of boss

In any work environment, change is inevitable, and invariably will happen when you least expect it.  One of the most challenging changes can be the departure of an old boss ad the arrival of a new boss.  Whether it’s due to organisational change, business restructuring, a departure of a familiar face or changes higher up the… Continue reading 5 tips on dealing with a change of boss

4 airlines compared – how was the customer experience?

Following my recent post were I confessed to being an Airmiles addict, here’s another post around my travels.  This time, I’m doing a very brief compare and contrast between 4 airlines I travelled on over a couple of days, the brevity between each flight allowing me to compare the 4 business class products, and highlight… Continue reading 4 airlines compared – how was the customer experience?

When service fails, how do you handle service recovery?

Many businesses pride themselves on great customer service, and I love experiencing and sharing those golden nuggets to inspire others to up their game.  But everyone has an occasion when something goes wrong. How well you handle service recovery is so important as to whether you end up turning a customer into a raving fan, or… Continue reading When service fails, how do you handle service recovery?

I am an Airmiles addict – 4 signs you’re hooked!

It wasn’t until I arranged our Christmas plans that I truly realised just how addicted to Airmiles I’ve become.  We’re flying from London to Dublin to London to New York to Phoenix to Honolulu – then, three hours after landing, we’re doing the whole thing in reverse.  Merry Christmas!!  For those in the know, it’s… Continue reading I am an Airmiles addict – 4 signs you’re hooked!