Unbundling gender identity & sexuality: Trans*

In my role as Co-Chair of the UK LGBTA chapter at Mercer, I have a responsibility for supporting and driving both diversity (to celebrate and raise awareness of LGBTQ topics) and inclusion (to educate, inform and help colleagues who are unaware of or uninformed on LGBTQ topics to feel at ease.)   As part of this, we… Continue reading Unbundling gender identity & sexuality: Trans*

Can a regulated industry create a great customer experience?

Last weekend, I flew out to discover the Rock of Gibraltar, and for an airline geek, landing on such a unique runway (between a mountain and the sea) was very exciting!   I know, I know, I love flying – the plane, the crew, the airport – the whole lot combines to create a great experience.  With… Continue reading Can a regulated industry create a great customer experience?

Confessions of an airmiles addict: Loyalty Learnings

Over the 12 days of Christmas, my husband and I undertook a crazy 12 flight trip between Europe and the USA.  Our travels spanned 3 airlines, 10 time zones and 7 international airports.  For some, this might sound like a horrendous way to spend their holiday time, but for an airmiles addict, it was fantastic… Continue reading Confessions of an airmiles addict: Loyalty Learnings

6 tips to setting the right goals for 2017

Happy New Year!  Some folks will be making new year resolutions, others will start the year with a month of detox, whilst others will sign up for the gym.  In our personal lives, most actions we take are focused on an outcome – attaining that beach body for summer, quitting smoking to get healthy, learning… Continue reading 6 tips to setting the right goals for 2017