Stress – managing nervous system response

Whether you’re changing your job, attending a tricky meeting or presenting to a large group of people, that feeling of sweaty palms, thumping heart in your chest and throbbing headache are all signs that you are becoming stressed.  Any event in life will rarely cause us to be stressed, but combined with other decisions you… Continue reading Stress – managing nervous system response

5 observations when moving from a corporate to a start-up

I’ve spent a lot of my career working in newly formed and start-up businesses, and I have a real passion for being part of something new & exciting. However, for the last 3 years, I headed back to the corporate world to prove to myself that the skills I used in start-ups were fully transferable… Continue reading 5 observations when moving from a corporate to a start-up

The Sales – Customer Success Dynamic, and 5 ways to fix it!

When I started my career, many moons ago, I was in sales.  I had a bolshy boss from London who typified the late 90s in attitude and behaviour.  His approach was to get the deal done, then let others sort out any issues.  My next job was in customer service, dealing with unhappy customers and… Continue reading The Sales – Customer Success Dynamic, and 5 ways to fix it!

#EscapeFromBrexitland – why I’m leaving Britain

In this post, which is my 200th blog, I’m stepping away from my usual topics of customer experience and employee engagement to talk a little more personally. Following the referendum in June 2016 where the British people expressed a (marginal) preference to exit the UK, on 29th March 2019, the UK will leave the EU… Continue reading #EscapeFromBrexitland – why I’m leaving Britain

Embracing cultural difference

Over the past few decades, better education, new technology, cheap airline travel, EU membership and the reduction in red tape for travellers has resulted in the world becoming noticeably smaller.  For my grandmother, the prospect of visiting my father in Aden during his military service was a once in a lifetime event, taking a lot… Continue reading Embracing cultural difference

Why “good enough” just isn’t good enough!

In this post, we’ll reflect on the difference between trying too hard to always be the best at any cost, and happily and consistently being “good enough”.  From a people perspective, we hear more and more of over-achievement, burn-out and the unhealthy culture of “workplace martyrs” (Google it, it’s a thing!) For any employer, the… Continue reading Why “good enough” just isn’t good enough!

Four signs that perseverance won’t pay off

“When the going gets tough, the tough gets going“, so the saying goes.  If I’m honesty, I always felt a little confused by this statement. On the one hand, the meaning of “get going” could suggest “get on with it”.  But at the same time, “get going” could also mean “walk away.”  In this post,… Continue reading Four signs that perseverance won’t pay off