Yesterday I felt the need to make a comment on a popular travel blog. I felt a sense of injustice that some comments made by readers could be considered culturally insensitive regarding customer service in the Far East. The comments centred around the almost obsessive need for those delivering customer service in the Far East… Continue reading Learning from global experience to drive your local customer experience
One of the most important aspects of work culture that any line manager or leader needs to nurture is a strong sense of team spirit. Open and honest communication, a collective set of goals, a great work environment and the right mix of skills and personality will help you create the ultimate team. So once… Continue reading Team spirit – what to look out for to know you’ve got it
A colleague recently sharing an exceptional article about a visionary man, eBay’s Chief Diversity Officer, Damien Hooper Campbell. Damien takes a bold and refreshing look about diversity and inclusion (D&I) and challenges us to think about it in a different way. Once you’ve read the article, you’ll realise how we have compartmentalised, “proceduralised” and turned… Continue reading Diversity & Inclusion: Stop judging!
We all have good days and we all have bad days. Some people are naturally calm, others fly into a rage, whilst others bottle up their frustration. Despite being amazing at what we do, we are all human, and there are times when our emotions get the better of us. Like most of us, I’m… Continue reading 5 tips on handling tense work situations
The other day, I joined an excellent lunchtime session at work, entitled, “Let’s Talk About Race.” the point of this session was to address one of the last taboos in the workplace, to feel at ease about acknowledging that within any business, people come from many different backgrounds, ethnicities, countries and religions. In most cities,… Continue reading Let’s talk about race