Why I became involved in diversity & inclusion: #InThisTogether

Mercer certainly wasn’t my first job, but more than any other role, my passion for diversity and inclusion, and in particular LGBTQ+ issues has really come to a fore – so what triggered this? I’ve been gay all my life – although not always open.  I understand how it feels to be on the outside;… Continue reading Why I became involved in diversity & inclusion: #InThisTogether

4 tips on getting over a negative work situation

Everyone has faced / will face many hurdles and challenges in life – work, home, love life. It’s part of growing up, and becoming who we are.  Dealing with work challenges can be really tough, as we often feel the need to hide our true feeling as we work through the change.  Having recently faced… Continue reading 4 tips on getting over a negative work situation

3 tips to making your voice heard

Recently, a contact whose opinion I value gave me some feedback on my blog. They told me that whilst they liked the narrative style, it felt like sometimes my message got a bit lost in my thoughts.  I really appreciated someone telling me that.  In well over 100 posts, I haven’t really heard what people… Continue reading 3 tips to making your voice heard

The difference between manager, coach & mentor.

As you career grows, so do you. Sometimes your career path charges forward, other times it feels like it stumbles and stalls.  That’s OK, your career, like life is a journey.  On that journey, there are times when a little extra help will be of benefit. If you’ve already chatted to your peers and your… Continue reading The difference between manager, coach & mentor.

A story about how data powers your customer experience

I was trying to engage a colleague in the supposition that the most engaging and addictive customer experiences tend to be the most data driven.  My colleague (an ardent fan of delivering customer delight) looked at me strangely and asked, “surely the best customer experiences are driven through the human interaction with customer success rockstars?”… Continue reading A story about how data powers your customer experience

Are you challenging you people enough – or too much?

I believe that my people are capable of ANYTHING.  No, really, I genuinely  see no limitations to their potential.  It took me years to feel so confident in the team I work with, and I feel proud to be in this head space.  When you believe in your people; you trust them, and their decisions;… Continue reading Are you challenging you people enough – or too much?

Why you need a strategy day

When did you last read you strategy plan?  In fact, when did anyone else recently read your strategy plan?  Is it locked away in a folder, ignored and languishing?  The day job sometimes gets in the way of pausing to think about the bolder ambitions you set out to achieve, and this dramatically slows down… Continue reading Why you need a strategy day