Why your motivation should always come from within!

There are times when those around you shine (for me, especially my family, friends and those who work for me) and there are times when those around you don’t.  We all seek validation, reassurance and guidance from those around us, and we learn to trust and believe in others, but ultimately, we need to seek… Continue reading Why your motivation should always come from within!

What year end messages should you be sharing with your teams?

As the year draws to a close, it’s always a good time to reflect.  The end of another year and the imminent start of the next is a perpetual cycle, and there’s certain things that you should be doing with your team.  The end of the year for me drives 4 key actions: remember, reflect, plan,… Continue reading What year end messages should you be sharing with your teams?

The role of allies in Diversity & Inclusion

I recently took part in an interview withJulia Streets and Andy Woodfield for Divercity Podcast, a series of podcasts focused on helping organisations and individuals drive change in the field of diversity and inclusion in financial services. The topic of conversation focused on the role of allies in diversity and inclusion.  As Co-chair of Mercer’s LGBTQ… Continue reading The role of allies in Diversity & Inclusion

Why robots won’t take over customer success!

With the evolution of technology, and the dawn of Artificial Intelligence (AI), the media is awash with statistics on how many of today’s jobs will be lost to “robots”.  In apocalyptic headlines, humans will be marginalized in the working world, leaving many of us on the scrap heap, apparently. Quick! Best we find a new… Continue reading Why robots won’t take over customer success!

4 techniques to motivate your people

Those amongst us who are wise have started planning for 2018, and the various deliverables we need to achieve, I was reflecting on how best to drive motivation with my team.  As with any experienced manager, I have a few tools in the armoury to help me and the team achieve what I know we… Continue reading 4 techniques to motivate your people

Should you ever say sorry at work?

As I said to my boss recently, sometimes we all decide to use an attention-grabbing byline.  Of course you should say sorry at work, just as much as you should at home, or on the street when someone bumps into you (OK, the latter is just a quirk of the British character!) So back to… Continue reading Should you ever say sorry at work?

Handling a boss situation!

This week’s blog is about the sensitive subject of challenging bosses. We all have, at some point in our career had a boss who doesn’t listen, or even worse, thinks they listen but really doesn’t. I’m going to share 3 scenarios from my own experience, and advice on how to handle this – and I… Continue reading Handling a boss situation!