Winning over your newbies, hook, line and sinker!

So you’ve spent time and money, not to mention effort and precious resource to find the perfect candidate. It’s cost you a pretty penny to get this far, and you’re so eager to have them on-boarded, you’ve already started assigning tasks to them. Fast forward a few months, and the newbie you worked so hard to find… Continue reading Winning over your newbies, hook, line and sinker!

5 Feedback Fails, and how you should deliver it!

Feedback matters to us all.  Whether we like it or not, we need to hear other peoples’ opinions about us, our actions and behaviours, our company, our products and services.  The majority of feedback is intended to help, add insight or value and drive change or reinforce behaviour.  Whatever the intention of the feedback provider,… Continue reading 5 Feedback Fails, and how you should deliver it!

Banishing Your Inner Barbara

Why “if it ain’t broke…” thinking can only get you so far… Firstly, a small disclaimer – I have nothing against those in this world called Barbara. The mindset I’m really talking about could apply to any Percy, Georgie, Mary-Lou or Sally our there. When I talk about ‘Barbara’, I mean the persona that represents… Continue reading Banishing Your Inner Barbara

Why is Customer Centricity such a relevant issue today?

Preaching to the choir, perhaps, but customer centricity matters today more than ever. Gone are the days when when some customers merely accepted that customer service would be subpar, especially when dealing with entrenched services. Fortunately, customers woke up to their rights, and even the most powerful changed course. It was nothing short of a… Continue reading Why is Customer Centricity such a relevant issue today?

Feedback: Are you getting enough of it?

Despite the somewhat “click-bait” title, this week’s post is a serious one. As a new member of the Unbabel team, during one of our lunch roulettes, a group of us from different departments were chatting through objective setting, performance reviews and the tools we use to do these important tasks. At a certain point in… Continue reading Feedback: Are you getting enough of it?

Stress – managing nervous system response

Whether you’re changing your job, attending a tricky meeting or presenting to a large group of people, that feeling of sweaty palms, thumping heart in your chest and throbbing headache are all signs that you are becoming stressed.  Any event in life will rarely cause us to be stressed, but combined with other decisions you… Continue reading Stress – managing nervous system response

5 observations when moving from a corporate to a start-up

I’ve spent a lot of my career working in newly formed and start-up businesses, and I have a real passion for being part of something new & exciting. However, for the last 3 years, I headed back to the corporate world to prove to myself that the skills I used in start-ups were fully transferable… Continue reading 5 observations when moving from a corporate to a start-up