If you wants to deliver a differentiated service to mark you out from the competition, the first place to look is within your existing team. Your best people deliver your values and behaviours in their customer interactions, but from a line manager’s perspective, it’s not easy to bring these aspects to life in brief weekly… Continue reading Creating a coaching culture
As it’s LGBT Pride Month, I thought it might be interesting to talk about allies. Of course, this discussion doesn’t just apply to LGBTQ+ community, it’s relevant for all aspects of diversity and inclusion – be that gender parity, sexuality, ethnicity, physical (dis)ability, mental health or any other part of society who may not have… Continue reading LGBTQ+ Pride Month: Who needs allies?
My employer actively promotes a flexible approach to work, and I’m proud to work for a company that embracing flexible working. Whilst some roles have traditionally been considered to have more flexibility (shift workers, those required to work at multiple sites, those working client-side), many have been tied to their desk in stuffy offices –… Continue reading #AllRolesCanFlex – 5 tips on being more flexible with your people
Having “outed” myself very publicly in the workplace, and openly discussed my mental health condition, it felt like a really huge, and uncomfortable step – but one I did not regret. I realised that unlike many other aspects that may mark someone out as “different”, mental health has a certain stigma still attached to it.… Continue reading Why mental health “issues” makes me uncomfortable
Many years ago, I fell in love with a Finn. We moved in together, got cats, bought a home together and got married. Living with a Finn exposed me to many aspects of Finnish language, life and culture. Our home is full of Iittala, Marimekko and Artek. We enjoy enjoy eating “poro” and drinking lonkero.… Continue reading What is Finland’s secret ingredient? – Sisu explained
So I recently came out – for those of you who know me, you’re wondering, “What do you mean? You came out as gay years ago!” Well this was a different coming out – this time I came out to admit that I suffered from a mental illness – depression. It was a culmination of… Continue reading A coming out story: 7 similarities between coming out and acknowledging mental health issues
The other day, I found myself in a meeting with a number of colleagues, discussing a complex topic. Whilst there were many different views around the room, there was (seemingly) general consensus on a particular approach – except for me. I strongly felt a different view, and decided that it was important that I share… Continue reading Why it’s OK to be the Voice of One