Since my first “proper” full time job after university, many, MANY years ago, I happened to work in work environments where colleagues, suppliers and customers happened to be remote. In fact, not just remote, but overseas, speaking languages I did not understand, in time zones very different to my own. When I fast forward to… Continue reading How to motivate your remote working team
Over the past few months, we’ve seen countless posts and articles on remote working / home working / teleworking from the perspective of the employer – focusing on the practicality of making it happen, how to manage your staff, how to keep staff engaged and delivering and how to leverage technology to create a seamless… Continue reading 4 employer responsibilities to remote workers
You’re stood waiting at the supermarket checkout – you thought you were winning when you found a queue with only a couple of people in it, but it seems like the cashier is on go slow. Just as you start to unload the shopping from the trolley, the cashier plonks down a big “Sorry, we’re… Continue reading Expectation Management – 6 simple reasons why it fails
For anyone who has every been diagnosed with depression or anxiety (and equally importantly, for anyone who has not yet felt ready to open up to family, friends or medical practitioners about their mental health concerns), Covid-19 is a huge challenge. Whether you have been affected directly, whether you know people who have been infected… Continue reading Covid-19 and mental health: It’s ok to not be ok
I’ve spoken to so many former colleagues, acquaintances and friends about mental health, and the negative effect it can have on both home and work life. It occurred to me that an approach that I was using to manage stressful situations in my dealings with work might also be helpful for others. It’s not necessarily… Continue reading #MentalHealth: managing workplace stress
I was recently sat next to someone in an office and I inadvertently observed a conference call they were hosting. It made me cringe – clearly some people were late, or didn’t even arrive on the call, others seemed to be talking over their colleagues, and from my line of sight, it was clear that… Continue reading Have we forgotten our manners at work?
I recently read yet another excellent post from the fabulous folks over at Userlike. Whilst they are often focused on the customer, this time they focused on the team serving the customer. You can read their post here, but in essence, it’s some sound advice on avoiding burn out within your customer facing teams. And… Continue reading Employer’s responsibility for mental health at work
As we head into summer (at least in the Northern Hemisphere!) and the pace adjusts slightly, hopefully giving us a little time to reflect, develop and plan, I wanted to share two posts that relate to HOW we achieve our goals and WHAT we can and should expect from those around us in the process. … Continue reading Three people (dis)engagement behaviours to watch out for
Whether you’re changing your job, attending a tricky meeting or presenting to a large group of people, that feeling of sweaty palms, thumping heart in your chest and throbbing headache are all signs that you are becoming stressed. Any event in life will rarely cause us to be stressed, but combined with other decisions you… Continue reading Stress – managing nervous system response
In this post, we’ll reflect on the difference between trying too hard to always be the best at any cost, and happily and consistently being “good enough”. From a people perspective, we hear more and more of over-achievement, burn-out and the unhealthy culture of “workplace martyrs” (Google it, it’s a thing!) For any employer, the… Continue reading Why “good enough” just isn’t good enough!