Combining roles to save cost is not always the right thing

Slightly cryptic title this week, but I was pondering a tricky issue whilst on holiday in our beautiful summerhouse in Finland (see the picture above for the view from the house at midnight!)  It’s an issue I’ve faced on more than  one occasion, and I haven’t always got it right.  A former colleague had contacted… Continue reading Combining roles to save cost is not always the right thing

Can CX help prove the value of a diverse workforce?

Let me start this post by being clear – I don’t know the answer! But following a fascinating conversation with a respected contact, I thought it was worth discussing whether CX can help prove the value of a diverse workforce. The real challenge when I look at a typical diversity and inclusion (D&I) dashboard is that… Continue reading Can CX help prove the value of a diverse workforce?

How do I reward customers without spending a penny?

So if you clicked through to read an article on creating / rejuvenating an advocacy programme for free, then I’m afraid you’ve come to the wrong place – there is no quick fix or magic spell for a fully-fledged nurture programme for your greatest fans!  If you’re looking for a handful of cost-effective and simple… Continue reading How do I reward customers without spending a penny?