6 tips to get your strategy back on track

Many of us will be in the process of carrying out quarterly reviews, checking budgets and revenue progress and making sure we are on track for delivering our 2017 goals and objectives.  At this point in the year, it’s also a great time to check back on your bigger plans, strategy and vision and make… Continue reading 6 tips to get your strategy back on track

Team spirit – what to look out for to know you’ve got it

One of the most important aspects of work culture that any line manager or leader needs to nurture is a strong sense of team spirit.  Open and honest communication, a collective set of goals, a great work environment and the right mix of skills and personality will help you create the ultimate team.  So once… Continue reading Team spirit – what to look out for to know you’ve got it

Internal Communication – 5 tips to make it work!

I often think that communication has been the biggest cause of war, misery and unhappiness in this world.  Whether it’s not enough communication, poorly done, badly timed or intentional misinformation, the effect of communication on our daily lives is becoming ever more important.  In the work place, most businesses are still missing the mark.  Some… Continue reading Internal Communication – 5 tips to make it work!

Diversity & Inclusion: Stop judging!

A colleague recently sharing an exceptional article about a visionary man, eBay’s Chief Diversity Officer, Damien Hooper Campbell.  Damien takes a bold and refreshing look about diversity and inclusion (D&I) and challenges us to think about it in a different way.  Once you’ve read the article, you’ll realise how we have compartmentalised, “proceduralised” and turned… Continue reading Diversity & Inclusion: Stop judging!

The curious tale of “nana’s diary”

On a recent visit to a business, I came across a very strange practice.  I met a bunch of dynamic, bright and articulate people, working really hard to deliver a great service to customers.  They are well respected and very efficient at what they do, they have relatively clear processes and  a solid understanding of their… Continue reading The curious tale of “nana’s diary”

5 superpowers your customer team should have

We’ve entered into one of our busiest periods at the moment, and we’ve worked hard on planning and preparation to ensure that we deliver the best possible experience, despite the volumes of work.  A key part of that preparation is thinking about the customer facing people, and how ready they are for the extra work.… Continue reading 5 superpowers your customer team should have

5 secrets of an elite frequent flyer

I’ve just booked my 4th weekend break for 2018. What, you haven’t even organised your summer holiday yet?  You do realise you’ll be paying through the nose for that week in the sun? Friends and colleagues marvel at how often my husband and I go on holiday, enjoying priority security lanes, sipping champagne in first… Continue reading 5 secrets of an elite frequent flyer