Tier Point Runs for beginners

So you reckon you’d rather like to earn status with your preferred airline to get priority security and boarding, unlimited lounge access, complimentary champagne, and a shiny metallic card to allow you to sashay past other passengers?  This week, I’m offering a crash course in attaining status and building your frequent flyer habit! Don’t go… Continue reading Tier Point Runs for beginners

Customer satisfaction versus profits – an aviation perspective

As most readers know, my “hobby” revolves around airports, airlines, business lounges and planes.  So I was looking forward to the latest results from Skytrax, who produce an annual ranking system, based on approximately 20,000,000 customer reviews.  Here’s three observations I made from the 2017 Skytrax results: Customer satisfaction comes from delivering the right experience… Continue reading Customer satisfaction versus profits – an aviation perspective

5 secrets of an elite frequent flyer

I’ve just booked my 4th weekend break for 2018. What, you haven’t even organised your summer holiday yet?  You do realise you’ll be paying through the nose for that week in the sun? Friends and colleagues marvel at how often my husband and I go on holiday, enjoying priority security lanes, sipping champagne in first… Continue reading 5 secrets of an elite frequent flyer

Why flight AA100 is the place I feel most at home

On return from a recent holiday, I was fortunate enough to be in my favourite seat on my favourite plane – American Airlines flight AA100 from New York JFK to London Heathrow.  Not for the first time, I’ve chosen a specific route home to incorporate this flight, and once again, it was a great experience.  Next… Continue reading Why flight AA100 is the place I feel most at home

Can a regulated industry create a great customer experience?

Last weekend, I flew out to discover the Rock of Gibraltar, and for an airline geek, landing on such a unique runway (between a mountain and the sea) was very exciting!   I know, I know, I love flying – the plane, the crew, the airport – the whole lot combines to create a great experience.  With… Continue reading Can a regulated industry create a great customer experience?

Confessions of an airmiles addict: Loyalty Learnings

Over the 12 days of Christmas, my husband and I undertook a crazy 12 flight trip between Europe and the USA.  Our travels spanned 3 airlines, 10 time zones and 7 international airports.  For some, this might sound like a horrendous way to spend their holiday time, but for an airmiles addict, it was fantastic… Continue reading Confessions of an airmiles addict: Loyalty Learnings

4 airlines compared – how was the customer experience?

Following my recent post were I confessed to being an Airmiles addict, here’s another post around my travels.  This time, I’m doing a very brief compare and contrast between 4 airlines I travelled on over a couple of days, the brevity between each flight allowing me to compare the 4 business class products, and highlight… Continue reading 4 airlines compared – how was the customer experience?