Are you challenging you people enough – or too much?

I believe that my people are capable of ANYTHING.  No, really, I genuinely  see no limitations to their potential.  It took me years to feel so confident in the team I work with, and I feel proud to be in this head space.  When you believe in your people; you trust them, and their decisions;… Continue reading Are you challenging you people enough – or too much?

The importance of setting personal development goals

In a recent appraisal, I was challenged by my boss on setting personal development goals, asking me to articulate what I needed to work on to achieve where I want to reach.  To be honest, this was a bit of a curve ball.  Like many readers, I spend a lot of time focusing on developing… Continue reading The importance of setting personal development goals

6 tips to get your strategy back on track

Many of us will be in the process of carrying out quarterly reviews, checking budgets and revenue progress and making sure we are on track for delivering our 2017 goals and objectives.  At this point in the year, it’s also a great time to check back on your bigger plans, strategy and vision and make… Continue reading 6 tips to get your strategy back on track

Team spirit – what to look out for to know you’ve got it

One of the most important aspects of work culture that any line manager or leader needs to nurture is a strong sense of team spirit.  Open and honest communication, a collective set of goals, a great work environment and the right mix of skills and personality will help you create the ultimate team.  So once… Continue reading Team spirit – what to look out for to know you’ve got it

Why I love working with people

I’ve been reflecting on how I made career choices over my years in working with customers.  Some choose title or grade, others choose something they love, but I chose something I hate – bad customer experiences.  Tonight I went for a couple of beers with a member of one of my teams who feels the… Continue reading Why I love working with people

4 tips on (re-)prioritising your workload – realistically!

If, in the middle of a flight, I notice that the pilot was sat at the back of the plan rather than in the cockpit, I’d be worried.  A pilot’s priorities are to fly the plane, remain in control, and take the passengers safely and swiftly to their destination.  In the same way, as a… Continue reading 4 tips on (re-)prioritising your workload – realistically!

6 tips to setting the right goals for 2017

Happy New Year!  Some folks will be making new year resolutions, others will start the year with a month of detox, whilst others will sign up for the gym.  In our personal lives, most actions we take are focused on an outcome – attaining that beach body for summer, quitting smoking to get healthy, learning… Continue reading 6 tips to setting the right goals for 2017