Are you challenging you people enough – or too much?

I believe that my people are capable of ANYTHING.  No, really, I genuinely  see no limitations to their potential.  It took me years to feel so confident in the team I work with, and I feel proud to be in this head space.  When you believe in your people; you trust them, and their decisions;… Continue reading Are you challenging you people enough – or too much?

The importance of setting personal development goals

In a recent appraisal, I was challenged by my boss on setting personal development goals, asking me to articulate what I needed to work on to achieve where I want to reach.  To be honest, this was a bit of a curve ball.  Like many readers, I spend a lot of time focusing on developing… Continue reading The importance of setting personal development goals

5 secrets of an elite frequent flyer

I’ve just booked my 4th weekend break for 2018. What, you haven’t even organised your summer holiday yet?  You do realise you’ll be paying through the nose for that week in the sun? Friends and colleagues marvel at how often my husband and I go on holiday, enjoying priority security lanes, sipping champagne in first… Continue reading 5 secrets of an elite frequent flyer

Why I love working with people

I’ve been reflecting on how I made career choices over my years in working with customers.  Some choose title or grade, others choose something they love, but I chose something I hate – bad customer experiences.  Tonight I went for a couple of beers with a member of one of my teams who feels the… Continue reading Why I love working with people

Confessions of an airmiles addict: Loyalty Learnings

Over the 12 days of Christmas, my husband and I undertook a crazy 12 flight trip between Europe and the USA.  Our travels spanned 3 airlines, 10 time zones and 7 international airports.  For some, this might sound like a horrendous way to spend their holiday time, but for an airmiles addict, it was fantastic… Continue reading Confessions of an airmiles addict: Loyalty Learnings

Coming out at work

I’ve been recently appointed appointed Co-Chair for the UK Chapter of the LGBTA (Lesbian, Gay, Bi-sexual, Trans and Allies) community at Mercer.  Of all the roles and opportunities I’ve had in my career, this is the one I am most honoured and humbled to take up.  In this pre-Christmas article, I thought I’d share a… Continue reading Coming out at work

4 observations on leveraging local know-how

On a recent trip to Poland’s capital city, Warsaw, we decided that we wanted to discover a different side of Warsaw.  We discovered a fantastic little agency online, called Adventure Warsaw!, and in our 1/2 day trip, we discovered so many historical and fascinating pockets of Warsaw’s history, had lunch at one of the last… Continue reading 4 observations on leveraging local know-how