The financial impact of the Corona virus is likely to be considerable – at a micro and macro level, we see the fragility of world trade, the impact of globalisation and the inter-dependence of economies on each other. As the impact of the Corona virus starts to affect the economy, reducing demand and risking jobs,… Continue reading How to survive a salary reduction
I’ve spoken to so many former colleagues, acquaintances and friends about mental health, and the negative effect it can have on both home and work life. It occurred to me that an approach that I was using to manage stressful situations in my dealings with work might also be helpful for others. It’s not necessarily… Continue reading #MentalHealth: managing workplace stress
When recruiting for customer-facing roles, I long ago fell in love with role-playing as a means to measure certain skills. Maybe it’s the inner drama queen in me, but allowing a potential new recruit to demonstrate their customer centric soft skills before I offered them the job was a good thing. And it certainly served… Continue reading 4 role-plays mistakes to avoid when recruiting
I love my newly adopted home country, Portugal. The people, culture, food and wine and climate are all parts of why this is becoming a more popular business for business as well as leisure. A friendly and accommodating workforce with high technical skills and low (comparative) salaries make for a perfect destination for oversees businesses… Continue reading Why managing expectations matters more than ever
In this week’s post, I wanted to address a topic that our cousins across the Atlantic have pretty well put to bed, but in Europe and Asia, remains a tricky and sensitive subject: remote working. Wherever you chose to work right now, at some point in the near future, ALL roles and tasks delivered by… Continue reading 4 reasons bosses are struggling to accept remote working
I was recently sat next to someone in an office and I inadvertently observed a conference call they were hosting. It made me cringe – clearly some people were late, or didn’t even arrive on the call, others seemed to be talking over their colleagues, and from my line of sight, it was clear that… Continue reading Have we forgotten our manners at work?
I recently read yet another excellent post from the fabulous folks over at Userlike. Whilst they are often focused on the customer, this time they focused on the team serving the customer. You can read their post here, but in essence, it’s some sound advice on avoiding burn out within your customer facing teams. And… Continue reading Employer’s responsibility for mental health at work