Are you challenging you people enough – or too much?

I believe that my people are capable of ANYTHING.  No, really, I genuinely  see no limitations to their potential.  It took me years to feel so confident in the team I work with, and I feel proud to be in this head space.  When you believe in your people; you trust them, and their decisions;… Continue reading Are you challenging you people enough – or too much?

Why you need a strategy day

When did you last read you strategy plan?  In fact, when did anyone else recently read your strategy plan?  Is it locked away in a folder, ignored and languishing?  The day job sometimes gets in the way of pausing to think about the bolder ambitions you set out to achieve, and this dramatically slows down… Continue reading Why you need a strategy day

Voice of the Customer: what metrics matter – an update

I’ve recently been thinking a lot about what a fully fledged, effective Voice of the Customer infrastructure should look like.  In previous posts, I’ve highlighted the importance of having a Voice of the Customer (VoC) within any customer or client facing business (let me know if you’d like links), but in essence, my top 5… Continue reading Voice of the Customer: what metrics matter – an update

How to make a workshop really work

We’ve recently been through a really busy period at work – it’s a time when it’s all hands to the pump to get the job done; requiring lots of planning, flexibility, team commitment and thinking on your feet.  It’s very easy after such a busy period to sit back and sigh with relief.  But whilst… Continue reading How to make a workshop really work

The curious tale of “nana’s diary”

On a recent visit to a business, I came across a very strange practice.  I met a bunch of dynamic, bright and articulate people, working really hard to deliver a great service to customers.  They are well respected and very efficient at what they do, they have relatively clear processes and  a solid understanding of their… Continue reading The curious tale of “nana’s diary”

4 lessons to stay focused on the end goal

Over the past 3 months, my husband and I have been living like students – cramped conditions, minimal furniture, washing up in the bathroom sink, microwave meals for dinner.  And bizarrely enough, this has been through choice.  You might be wondering why in the world we’ve been enduring this rather “retro” lifestyle (or for those… Continue reading 4 lessons to stay focused on the end goal

4 tips on (re-)prioritising your workload – realistically!

If, in the middle of a flight, I notice that the pilot was sat at the back of the plan rather than in the cockpit, I’d be worried.  A pilot’s priorities are to fly the plane, remain in control, and take the passengers safely and swiftly to their destination.  In the same way, as a… Continue reading 4 tips on (re-)prioritising your workload – realistically!