Are you challenging you people enough – or too much?

I believe that my people are capable of ANYTHING.  No, really, I genuinely  see no limitations to their potential.  It took me years to feel so confident in the team I work with, and I feel proud to be in this head space.  When you believe in your people; you trust them, and their decisions;… Continue reading Are you challenging you people enough – or too much?

The importance of setting personal development goals

In a recent appraisal, I was challenged by my boss on setting personal development goals, asking me to articulate what I needed to work on to achieve where I want to reach.  To be honest, this was a bit of a curve ball.  Like many readers, I spend a lot of time focusing on developing… Continue reading The importance of setting personal development goals

Team spirit – what to look out for to know you’ve got it

One of the most important aspects of work culture that any line manager or leader needs to nurture is a strong sense of team spirit.  Open and honest communication, a collective set of goals, a great work environment and the right mix of skills and personality will help you create the ultimate team.  So once… Continue reading Team spirit – what to look out for to know you’ve got it

Internal Communication – 5 tips to make it work!

I often think that communication has been the biggest cause of war, misery and unhappiness in this world.  Whether it’s not enough communication, poorly done, badly timed or intentional misinformation, the effect of communication on our daily lives is becoming ever more important.  In the work place, most businesses are still missing the mark.  Some… Continue reading Internal Communication – 5 tips to make it work!

Diversity & Inclusion: Stop judging!

A colleague recently sharing an exceptional article about a visionary man, eBay’s Chief Diversity Officer, Damien Hooper Campbell.  Damien takes a bold and refreshing look about diversity and inclusion (D&I) and challenges us to think about it in a different way.  Once you’ve read the article, you’ll realise how we have compartmentalised, “proceduralised” and turned… Continue reading Diversity & Inclusion: Stop judging!

The curious tale of “nana’s diary”

On a recent visit to a business, I came across a very strange practice.  I met a bunch of dynamic, bright and articulate people, working really hard to deliver a great service to customers.  They are well respected and very efficient at what they do, they have relatively clear processes and  a solid understanding of their… Continue reading The curious tale of “nana’s diary”

Why I love working with people

I’ve been reflecting on how I made career choices over my years in working with customers.  Some choose title or grade, others choose something they love, but I chose something I hate – bad customer experiences.  Tonight I went for a couple of beers with a member of one of my teams who feels the… Continue reading Why I love working with people